Shipping policy
Shipping Policy
Thank you for supporting Sierra Starr. Here's everything you need to know about how and when your order ships.
Where we ship
We ship to most countries worldwide. If we're unable to ship to your location, it simply won't appear as an option at checkout.
Shipping costs
Shipping is calculated at checkout based on your delivery address and destination, and is paid by the customer. You'll see the exact cost before you confirm your order.
Processing time
Orders are processed and prepared for shipment within 3-5 business days. Once your order ships, you'll receive a confirmation email with tracking. Preorders are an exception - see below.
Delivery estimates
Once shipped, estimated delivery times are:
- United States: 3-7 business days
- International: 7-21 business days
These are carrier estimates, not guarantees, and don't include customs processing time.
International orders - customs, duties & taxes
For international shipments, any customs fees, import duties, or taxes charged by your country are the customer's responsibility and are not included in your order total or shipping cost. Please check with your local customs office if you're unsure of the charges you may incur.
Tracking your order
As soon as your order ships, we'll email you a tracking number so you can follow it to your door.
Lost, delayed, or stolen packages
Once your order is handed to the carrier, delivery is in their hands. If your tracking shows delivered but you haven't received your package, or a package appears lost, email support@sierrastarrhair.com and we'll do everything we can to help resolve it with the carrier.
Incorrect addresses
Please double-check your shipping address at checkout. We're unable to take responsibility for orders shipped to an incorrect or incomplete address provided at checkout, though we'll always try to help.
Preorders
Preorders ship on or about October 5, 2026, and are governed by our Preorder Cancellation & Refund Policy.
Questions
Reach us anytime at support@sierrastarrhair.com.
Preorder Cancellation & Refund Policy
This policy applies to all preorders placed during the Sierra Starr preorder window (September 14–26, 2026). Please read it carefully before placing your order.
Preorder window
Preorders are open September 14–26, 2026. Payment is charged in full at the time your order is placed.
Shipping
Preorders ship on or about October 5, 2026. Shipping costs are calculated at checkout and paid by the customer.
Cancellations and full refunds
You may cancel your preorder for a full refund at any time up to 11:59 PM Pacific Time on September 26, 2026. To cancel, email support@sierrastarrhair.com with your order number before the deadline. Approved refunds are returned to your original payment method within 5–10 business days.
After the cancellation deadline
Once the cancellation window closes at 11:59 PM Pacific Time on September 26, 2026, your order is committed to our production run and can no longer be cancelled or refunded prior to shipment.
Shipment delays
If we are unable to ship your order on or about October 5, 2026, we will notify you and offer you the option to (a) consent to the new shipping date, or (b) cancel your order for a full refund, consistent with applicable law.
After delivery
Because our products are personal care items, all sales are final once a product has been opened or used. Returns are accepted only for items that arrive damaged or incorrect. If that happens, email support@sierrastarrhair.com within 7 days of delivery with your order number and a photo, and we will provide a replacement or refund.
Questions
Contact us anytime at support@sierrastarrhair.com.