Shipping policy
Thank you for supporting Sierra Starr. Here's everything you need to know about how and when your order ships.
Where We Ship
We ship to most countries worldwide. If we're unable to ship to your location, it simply won't appear as an option at checkout.
U.S. shipping rates
Rates are in USD. These estimated transit times begin after your order ships.
| U.S. service | Rate | After shipment |
|---|---|---|
| Standard | $8 | 7–14 business days |
| Economy | $11 | 5–8 business days |
| Expedited (Express) | $15 | 1–3 business days |
Free shipping
Free shipping at $100+: Eligible orders of $100 or more receive free U.S. Standard, Economy or Express shipping. Eligible international USPS orders also qualify for a free shipping option at checkout. Other international carrier options remain calculated at checkout.
International shipping and handling
International shipping: Rates are calculated at checkout for your destination and selected service.
Handling fee: A $5 fee is added to paid international USPS shipping. It is not added to domestic orders or eligible free-shipping options. Other international carrier rates are shown at checkout.
Preorders: When Your Order Ships Out
Our products are currently available for Black Friday preorders. All preorders ship by December 14, 2026. This is the date your order leaves us. Estimated delivery time begins after shipment.
Delivery estimates after shipment
U.S. transit estimates are listed in the table above. International delivery time varies by destination and selected service. Estimates are not guarantees and do not include customs processing. Choosing expedited shipping does not bring forward the preorder dispatch date.
International Orders: Customs, Duties & Taxes
For international shipments, any customs fees, import duties, or taxes charged by your country are the customer's responsibility and are not included in your order total or shipping cost. Please check with your local customs office if you're unsure of the charges you may incur.
Tracking Your Order
As soon as your order ships, we'll email you a tracking number so you can follow it to your door.
Lost, Delayed, or Stolen Packages
Once your order is handed to the carrier, delivery is in their hands. If your tracking shows delivered but you haven't received your package, or a package appears lost, email support@sierrastarrhair.com and we'll do everything we can to help resolve it with the carrier.
Incorrect Addresses
Please double-check your shipping address at checkout. We're unable to take responsibility for orders shipped to an incorrect or incomplete address provided at checkout, though we'll always try to help.
Questions
Reach us anytime at support@sierrastarrhair.com