This policy applies to all preorders placed during the Sierra Starr preorder window (September 14–26, 2026). Please read it carefully before placing your order.
Preorder window
Preorders are open September 14–26, 2026. Payment is charged in full at the time your order is placed.
Shipping
Preorders ship on or about October 5, 2026. Shipping costs are calculated at checkout and paid by the customer.
Cancellations and full refunds
You may cancel your preorder for a full refund at any time up to 11:59 PM Pacific Time on September 26, 2026. To cancel, email support@sierrastarrhair.com with your order number before the deadline. Approved refunds are returned to your original payment method within 5–10 business days.
After the cancellation deadline
Once the cancellation window closes at 11:59 PM Pacific Time on September 26, 2026, your order is committed to our production run and can no longer be cancelled or refunded prior to shipment.
Shipment delays
If we are unable to ship your order on or about October 5, 2026, we will notify you and offer you the option to (a) consent to the new shipping date, or (b) cancel your order for a full refund, consistent with applicable law.
After delivery
Because our products are personal care items, all sales are final once a product has been opened or used. Returns are accepted only for items that arrive damaged or incorrect. If that happens, email support@sierrastarrhair.com within 7 days of delivery with your order number and a photo, and we will provide a replacement or refund.
Questions
Contact us anytime at support@sierrastarrhair.com.