Everything you need to know about preordering your Sierra Starr products.
What does it mean to preorder?
Our products are made in small batches, so we're taking preorders now. You place and pay for your order today, and your order ships by December 14, 2026. You're helping bring our first batch to life.
When is my card charged?
Right when you place your order. Your payment reserves your products from our first batch.
When will my order ship?
All preorders ship by December 14, 2026. As soon as yours is on its way, we'll email you tracking.
How long until it arrives after it ships?
The ship-by date above is when your order leaves us. After that, delivery time depends on your country and region — you'll find current estimates in our Shipping Policy. You'll get a tracking number the moment your order ships.
Is there a discount?
Yes — our Early Black Friday gift. Every order of $100 or more (before shipping and tax) placed by November 27, 2026, 11:59 PM Pacific, gets a free Sovereign King Men's Beard Oil, a $24 value, packed right in your box. No code, nothing to add to your cart. One per order, while supplies last. US orders of $100 or more also ship free. Our bundles are also priced below the cost of buying each product on its own, so the best value is in the sets, like the Sierra Starr Complete Collection, the Wash Day Ritual, and our duos.
How much is shipping, and where do you ship?
US orders ship for a flat $8, or free on orders of $100 or more. We also ship to most countries worldwide: international shipping is calculated at checkout based on your address, and you'll see the exact cost before you confirm. If we're unable to ship to your location, it simply won't appear as an option at checkout.
Can I cancel my preorder?
Yes — you can cancel for a full refund anytime before your order ships. Once it's shipped, it's on its way and our standard return terms apply.
How do I cancel?
Email us at support@sierrastarrhair.com with your order number before your order ships, and we'll refund you in full, back to your original payment method.
What if something delays my order?
If we're ever unable to ship by December 14, we'll email you right away with the choice to wait for a new date or cancel for a full refund. Your order matters to us as much as it does to you.
What's your return policy once I receive my order?
Because our products are personal care items, all sales are final once a product has been opened or used. If your order arrives damaged or incorrect, email support@sierrastarrhair.com within 7 days of delivery with your order number and a photo, and we'll make it right. See our Refund Policy for full details, including returns of unopened products.