Everything you need to know about reserving your Sierra Starr products before we officially open on October 5, 2026.
How does a Sierra Starr preorder work?
A preorder lets you reserve your products before we officially open. You place and pay for your order now, and it ships on October 5, 2026 — the day Sierra Starr opens to the world. You're not just buying product; you're helping bring our very first batch to life.
When is my card charged?
Right when you place your order. Your payment reserves your spot in our first production run — it's what tells us how much to make.
When will my order ship?
Every preorder ships on October 5, 2026. You'll receive an email with tracking the moment yours is on its way.
How long are preorders open?
Preorders are open September 14 through September 26, 2026. At 11:59 PM Pacific Time on September 26, preorders close — and the store reopens for regular orders on October 5.
Is there a preorder discount?
Yes. In celebration of our September 14 birthday launch, all single products are 14% off, applied automatically at checkout from September 14–26. No code needed. (Our bundles already come at a saving, so the birthday offer applies to single products.)
How much is shipping, and where do you ship?
We ship to most countries worldwide. Shipping is calculated at checkout based on your delivery address and is paid by you — you'll see the exact cost before you confirm. If we're unable to ship to your location, it simply won't appear as an option at checkout.
Can I cancel my preorder?
Yes — you can cancel for a full refund anytime up to 11:59 PM Pacific Time on September 26, 2026. After that, your order is locked into our production run and can no longer be cancelled, but it ships October 5.
How do I cancel?
Email us at support@sierrastarrhair.com with your order number before the September 26 deadline, and we'll refund you in full, back to your original payment method.
What if something delays my order?
If we're ever unable to ship by October 5, we'll email you right away with the choice to wait for the new date or cancel for a full refund. Your first batch matters to us as much as it does to you.
What's your return policy once I receive my order?
Because our products are personal care items, all sales are final once a product has been opened or used. If your order arrives damaged or incorrect, email support@sierrastarrhair.com within 7 days of delivery with your order number and a photo, and we'll make it right.